kartu66 Casino & Sportsbook Data Care

This page describes what we collect when you use kartu66 and how we keep that data protected. We collect personal information only when you open an account, deposit funds, verify your identity, or contact our support team. We do not sell your data to advertisers or third-party brokers. We use encryption, access controls, and regular security audits to keep your information safe on our platform.

We store some data on servers that may sit outside your jurisdiction—typically in data centres chosen for security and reliability rather than geographic proximity. We comply with data-protection laws in the jurisdictions where we operate. If you have questions about how we handle your information, our support team is available via in-app chat and email in English and Indonesian.

Our services are available only where local law permits. We encourage you to review this policy and verify that your use of kartu66 complies with your own jurisdiction's regulations.

What Data We Collect on kartu66

Account information

When you open an account on kartu66, we collect your legal name, email address, date of birth, and residential address. We require these details to verify who you are and comply with Know Your Customer (KYC) regulations. We also collect your chosen username and password (the password is hashed and encrypted so we cannot read it).

Identity verification documents

For deposits and withdrawals above certain thresholds, or during account verification, we request government-issued identity documents such as a national ID card, passport, or driver's licence. We may also request address proof—a utility bill, rental agreement, or bank statement. We store these documents securely in encrypted form and delete them after a standard retention period unless law requires longer storage.

Transaction and gameplay data

We record every deposit, withdrawal, and wager you place on kartu66. This includes the date, time, amount, payment method (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and outcome. We log which games you access—slots, live dealer, sportsbook, or esports—and for how long. This data helps us detect fraud, settle disputes, and comply with anti-money-laundering laws.

Device and connection information

When you access kartu66 on your Android phone or iOS browser, we log your device type, operating system version, and IP address. This helps us troubleshoot technical issues, detect unusual login patterns (a sign of fraud), and optimise our app for different phones. We also record whether you accessed kartu66 from Jakarta, Surabaya, Bandung, or Medan by reading your IP geolocation data.

Cookies and tracking technologies

Our kartu66 app and website use cookies to remember your login session, store your language preference, and track your navigation through the platform. These are functional cookies necessary for kartu66 to work. We do not use cookies to track you across other websites. Your browser controls allow you to accept or reject cookies; if you disable them, some kartu66 features may not work correctly.

Support interactions

When you contact our support team via in-app chat or email, we record your message, our response, and any attachments you upload (such as identity documents or screenshots). We use these records to resolve your issue, train our support staff, and improve our processes. We retain support tickets for a standard period for dispute resolution and compliance.

• 1
  Personal detailsCollected

  Name, email, date of birth, address provided at registration.

• 2
  Identity documentsVerified

  Government ID and address proof, encrypted and stored securely.

• 3
  Transaction recordsLogged

  All deposits, withdrawals, and wagers recorded for audit and compliance.

• 4
  Device and session dataTracked

  IP address, device type, operating system, login times for security and support.

How We Use and Protect Your Data

Data use on kartu66

We use your data to operate kartu66 reliably. Your account details let us log you in securely. Your transaction history lets us settle wagers, process withdrawals, and generate your account statements. Your identity documents satisfy Know Your Customer and anti-money-laundering regulations. Your device information helps us detect fraud—for example, if your account suddenly logs in from a new country, we flag it for verification.

We use aggregated, anonymised data to improve kartu66. For example, we analyse which games are most popular during Liga 1 or Piala AFF seasons, or which payment methods are fastest in Jakarta versus Medan. We do not use your individual data for this—we aggregate millions of sessions and strip away names and personal identifiers.

Third-party processors

We share your data with third parties only when necessary to operate kartu66. Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your name, account number, and transaction amount so they can execute transfers. Our hosting provider (a cloud company that stores our servers) can access encrypted data but not unencrypted details like passwords or payment card numbers. Our identity verification partner may see your government ID to confirm you are who you say you are, but they are contractually forbidden from using it for other purposes.

We do not share your data with advertisers, data brokers, or social media platforms. We do not use your information to build marketing profiles. If law enforcement or a regulator requests your data through proper legal channels (a warrant or formal request), we comply and notify you where possible.

Security practices

We use SSL/TLS encryption to protect data transmitted between your phone and our servers. Your password is hashed—we store a one-way mathematical fingerprint, not your actual password. Access to sensitive data is restricted; only authorised staff with legitimate operational need can view personal information, and their access is logged.

We conduct regular security audits to identify and patch vulnerabilities. We maintain redundant backups so your account is never lost if one server fails. We do not guarantee standard security practices—no system is impervious to attack—but we invest in strong protections and respond promptly to any breach.

Your rights regarding your data

You can request a copy of the personal data we hold about you on kartu66. You can ask us to correct inaccurate information (e.g., if your address changed but we still have an old one). You can request deletion of your account and associated data, subject to legal retention requirements. Contact our support team to make any of these requests. We aim to respond within a business day.

If you believe we have misused your data, you can lodge a complaint with us through our support channels. We investigate all complaints and respond with our findings. If you are not satisfied with our response, you may have the right to escalate to a data-protection authority in your jurisdiction, though availability of such authorities varies by region.

Data retention

We retain your account information for as long as your account is active and for a period after closure (typically several years) to comply with anti-money-laundering and tax regulations. We delete identity documents after a standard retention period unless law requires longer storage. We retain transaction records for several years so we can investigate disputes and comply with audit requirements. You can request deletion of specific data through our support team, though we may need to retain it for legal reasons.

Policy updates

We may update this privacy policy from time to time. We notify you of material changes by email or through a prominent notice on kartu66. Your continued use of the platform after a change means you accept the updated policy. If you do not agree with a change, you can close your account before the change takes effect. We encourage you to review this policy periodically.

Contact us about privacy

If you have questions or concerns about how we handle your data on kartu66, contact our support team via in-app chat or email. Specify your concern clearly and include your account email if possible. Our team aims to respond within a business day. For formal privacy requests or complaints, you can also submit them in writing to our compliance department, and we will respond according to applicable law.

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