kartu66 Terms of Use

These terms govern your use of kartu66, our online gaming and sportsbook platform. By opening an account or placing any wager on kartu66, you agree to these terms and our privacy policy. Our services are available only where local law permits. We encourage you to verify that your access and use of kartu66 comply with your own jurisdiction's regulations before you proceed.

This page explains what we require from account holders, how deposits and withdrawals work on our platform, what happens if disputes arise, and how we enforce these terms. We keep our language as clear as possible so you understand your rights and obligations when you use kartu66.

If you have questions about these terms, contact our support team via in-app chat or email. We are available in English and Indonesian.

Account and Usage on kartu66

Who can open an account on kartu66

You must be at least eighteen years old to open an account on kartu66. You must provide accurate personal information—your legal name, date of birth, residential address, and email. You are responsible for keeping your password confidential. If someone else accesses your account using your credentials, you remain liable for any wagers or withdrawals they make unless you report the breach to us immediately.

You may open only one account on kartu66. If we discover duplicate accounts in your name, we reserve the right to suspend or terminate them. You agree to use kartu66 only for your own entertainment and not on behalf of anyone else. You may not use automated tools, bots, or scripts to access kartu66 or place wagers.

Deposits and account balance

When you deposit funds on kartu66, those funds become your account balance and remain your property. We do not charge you interest or fees on deposits, though your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may apply their own charges. Your balance is available immediately after deposit confirmation for use on slots, live-dealer games, sportsbook markets, or esports.

We do not offer bonus funds or promotional credit to all new account holders on kartu66. If we announce a bonus offer, we publish the terms separately. Any bonus is subject to those stated terms, including wagering requirements and game restrictions.

Wagers and game rules

Each game on kartu66—slots, live dealer, sportsbook, or esports—has published rules that you must follow. By placing a wager, you agree to those rules. We do not refund wagers based on player error (e.g., you placed a wager by accident) or because the outcome disappointed you. Wagers are final once submitted and confirmed.

We reserve the right to void any wager if we detect fraud, manipulation, or abuse. For example, if we discover someone used a bot to place thousands of wagers in seconds, or exploited a technical glitch, we may void those wagers and suspend the account. If we void wagers and you have withdrawn funds, we may reverse the withdrawal or deduct the amount from future withdrawals.

Withdrawals from kartu66

You can request a withdrawal of your account balance anytime. We process withdrawals the same business day if submitted before a standard cut-off time. Withdrawals are sent to the payment method you used to deposit (or an alternative method you request). We may require identity verification before processing large withdrawals. We do not charge withdrawal fees, though your payment provider may.

We may delay or decline a withdrawal if we suspect fraud, money laundering, or breach of these terms. We will notify you of the reason and give you an opportunity to respond. If you believe a withdrawal was declined in error, contact our support team.

• 1
  Deposit fundsStep 1

  Transfer money to your kartu66 account using your chosen payment method.

• 2
  Place wagersStep 2

  Use your balance to wager on games. Outcomes are final once confirmed.

• 3
  Request withdrawalStep 3

  Submit a withdrawal request for any remaining balance. We process it within one business day.

• 4
  Funds reach your accountStep 4

  Your payment provider transfers the funds to your bank or e-wallet. Timing depends on the provider.

Our Commitments and Dispute Resolution

Account verification and KYC

We may request identity verification documents at any time to comply with Know Your Customer (KYC) regulations. We ask for a government-issued photo ID and proof of address. You agree to provide accurate, unaltered documents. If we detect fraudulent documentation, we suspend your account and forfeit any balance. You can appeal by contacting our support team with an explanation.

Prohibited conduct on kartu66

You agree not to:

• Use kartu66 to launder money or finance illegal activities.
• Exploit technical glitches, bugs, or security weaknesses.
• Harass, threaten, or abuse our staff or other players.
• Attempt to manipulate odds, game outcomes, or market prices through collusion or fraud.
• Access kartu66 from jurisdictions where it is prohibited by law.
• Use bots, scrapers, or automated tools to interact with our platform.

If we detect prohibited conduct, we may suspend or permanently close your account, forfeit your balance, and report you to relevant authorities.

Dispute resolution

If you believe kartu66 has violated these terms or made an error in settling a wager, contact our support team. Provide details of the disputed transaction, including date, time, game or market, and amount. Our team investigates using your account records and server logs. If we find an error on our end, we correct it. If not, we explain our decision and the supporting evidence.

Most disputes are resolved within three business days. If you remain unsatisfied after our investigation, you may escalate to our compliance manager. They review the matter independently and issue a final decision within five business days. This internal process is available to all players regardless of location.

Our services operate across supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan. If you have a complaint that our internal process does not resolve, you may have the right to lodge a complaint with a regulator or dispute-resolution body in your jurisdiction, though availability and procedures vary by location.

Limitation of liability

We are not liable for indirect or consequential losses—such as lost profit, lost opportunity, or emotional distress—arising from your use of kartu66. Our total liability to you for any claim is limited to your account balance at the time of the claim. We are not liable for network outages, payment provider failures, or circumstances beyond our reasonable control.

Termination and suspension

We may suspend or close your kartu66 account if you breach these terms, fail to verify your identity, or if we suspect fraud or money laundering. Upon termination, we pay out your remaining balance minus any disputed amounts, or we hold it pending resolution of your dispute. You may request closure of your account anytime by contacting support.

Changes to these terms

We may update these terms from time to time. Material changes are announced via email or a prominent notice on kartu66. Your continued use of the platform after a change means you accept the updated terms. If you do not agree with a change, you can close your account before it takes effect.

Contact and support

Our support team is available via in-app chat and email in English and Indonesian. We aim to respond to messages within one business day during standard hours. For account recovery, identity verification, dispute escalation, or policy questions, contact support and describe your issue clearly. Include your account email so we can assist you faster.

Related policies